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A little help for your journey.
Find an answer below, or get in touch with the My Sky Vacations team.
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Email our teamNo email app? Copy info@myskyvacations.com into your preferred email service.
For search help, include the route or destination, dates and number of travellers. Include the support code if one is shown. Don’t send passwords, one-time codes or card details.
Good to know
How do I book a flight or hotel?
Choose your route or destination, compare the options and read the flight or room terms. Our team can help you with the next step.
Why is my search taking longer?
We’re checking current prices and availability with airlines and hotels. Hotel options may appear while we check more stays. If a flight search fails, your route and dates remain available to edit or retry. A failed search does not mean a booking was made.
Why are there no flights in my results?
No matching flights were returned for your search. Try different dates or airports, or contact our team for help.
Is the displayed price guaranteed?
Search prices can change. We check a selected flight or room again on the review page. Read the latest total, what’s included and the cancellation terms before you continue.
Where can I find my booking status?
Use My trips with the booking reference from your confirmation. The airline’s booking code is different from your My Sky booking reference. If you can’t find your reference, contact our team.
How do I change or cancel a booking?
Contact our team with your booking reference and request. Sending a request does not confirm a change or cancellation. We’ll check the airline or hotel’s terms and any fees first.
What if money was deducted but I have no confirmation?
Don’t pay again while we check. Contact our team with your booking reference and payment time. Never send card details, security codes, passwords or one-time codes.
How do package enquiries work?
Share your destination, departure city, dates and traveller count. If the form opens your email app, send the prepared email to complete your enquiry. Keep the enquiry number if the website gives you one. An enquiry doesn’t reserve travel.